Last updated: 21/05/2026

This Privacy Policy explains how Sergio Stagliorio / Mediator Services collects, uses, stores and protects personal information submitted through this website and related booking services.

By using this website, contacting us, booking a consultation or booking mediation, you agree to the handling of your personal information as described in this Privacy Policy.

1. Who we are

This website is operated by Sergio Stagliorio, an Accredited Mediator and Barrister.

Website: accreditedmediator.com.au
Email: sergio@accreditedmediator.com.au
Phone: 0435 722 101

2. Personal information we collect

We may collect personal information when you contact us, book a free consultation, book an intake session, book mediation, or otherwise communicate with us.

This may include:

• your name;
• email address;
• phone number;
• appointment details;
• information you provide about a dispute or mediation matter;
• details about the parties involved in a matter;
• payment or booking information where applicable;
• technical information such as website usage, device information, browser type and referral source.

Please avoid submitting sensitive or confidential information unless it is necessary for the consultation, intake session or mediation process.

3. How we collect personal information

We may collect personal information directly from you when you:

• submit a booking through Acuity Scheduling;
• contact us by phone or email;
• use links or buttons on this website;
• attend a free consultation, intake session or mediation;
• provide information in preparation for mediation.

We may also receive limited information through third-party services used to operate this website, manage bookings, analyse website performance or run advertising campaigns.

4. Why we collect personal information

We collect personal information to:

• respond to enquiries;
• arrange free consultations;
• schedule intake sessions or mediations;
• assess whether mediation may be suitable;
• communicate with parties about timing, process, payment and next steps;
• provide mediation-related services;
• manage records and administration;
• improve this website and our services;
• understand the performance of advertising campaigns;
• comply with legal or professional obligations.

5. Use and disclosure of personal information

We use personal information for the purpose for which it was collected, or for related purposes that would reasonably be expected.

We may disclose personal information to:

• booking and scheduling platforms, such as Acuity Scheduling;
• payment processors such as Stripe, if payments are made online;
• website hosting, analytics, email or technical service providers;
• professional advisers, where necessary;
• another party to a mediation, only where appropriate and consistent with the mediation process;
• authorities or other parties where required or authorised by law.

We do not sell personal information.

6. Confidentiality of mediation information

Mediation is generally a private and confidential process, subject to the terms of the mediation agreement and any applicable legal exceptions.

Information provided for a consultation, intake session or mediation will be handled carefully and used for the purpose of assessing, preparing for or conducting the mediation process.

7. Website analytics, cookies and advertising

This website may use cookies, analytics tools and advertising technologies to understand website traffic, improve the website and measure advertising performance.

These tools may collect information such as pages visited, time on page, device type, browser type, referral source and interactions with booking or contact buttons.

You can usually control cookies through your browser settings. Disabling cookies may affect some website functionality.

8. Third-party services

This website may link to or use third-party services, including Acuity Scheduling, Stripe, Google Ads, Google Analytics, website hosting providers and payment processors.

Those services may collect and handle personal information in accordance with their own privacy policies and terms, and store it in our outside Australia. We recommend reviewing their privacy policies before submitting information through those services.

9. Security of personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure. You should take care when submitting information online.

10. Accessing or correcting your personal information

You may contact us to request access to personal information we hold about you, or to ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before responding to a request.

11. Retention of personal information

We keep personal information for as long as reasonably necessary for the purpose for which it was collected, including for service delivery, record keeping, legal, professional or administrative purposes.

When personal information is no longer required, we may take reasonable steps to destroy it or de-identify it where appropriate.

12. Complaints and questions

If you have a question or concern about how your personal information has been handled, please contact us first so we can try to resolve the matter.

Email: sergio@accreditedmediator.com.au
Phone: 0435 722 101

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be published on this website with the revised date.